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1. Legal name

1.1 The legal name is GOLDEN CITY, spol. s r.o. , IČO 41195043, DIČ: CZ41195043

2. Terms of delivery

2.1 The accommodated orders a stay in hotel either by e-mail or by filling in & sending electronical reservation form on the website www.residence-bene.cz, or by booking through reservation portals.

2.2 The essential requirements establishing a duly issued order or reservation request are: First name and surname of the accommodated person, contact (phone number, e-mail), date of stay.

2.3 Identification of the person (or persons), to whom the service is to be provided – indication of name and age (if the accommodated person does not specify any other person to whom the service is to be provided, the accommodated person is considered to be this person).

2.4 The order and the reservation become binding at the moment of its electronic confirmation by the hotel to the customer´s email address, unless the hotel´s confirmation implies another condition of the order binding, such as payment of the deposit or payment of the entire reservation online.

2.5 By confirming the order to the accommodated, the hotel creates a contractual relationship between the accommodated and the hotel. The hotel undertakes to provide the accommodated person with service in confirmed scope and time and the accommodated undertakes to pay the hotel the agreed amount of money for the services or to pay the cancellation fee in case they cancel their binding reservation, they do not show or they use the service only partially.

2.6 In case the order made by the accommodated is indefinite or it does not include all the necessary data, the accommodated is obliged to complete the order immediately on the basis of the hotel´s request. If the accommodated person does not complete his/her order immediately within the set time limit, the order is considered not accepted and it will not be the subject of further processing.

3. Cancellation policy and conditions for refund

3.1 The accommodated person has the right to terminate the concluded contract at any time in writing without notice, without giving a reason under the conditions below. The fact that the accommodated person does not come to use the service on the basis of a binding order is also considered a termination of the contract without stating a reason.

3.2 The accommodated person is obliged to pay a cancellation fee to the accommodation provider upon termination of the contract without notice (ie. the price for the provided performance – making a reservation and everything related to it), if the accommodated person terminates the concluded contract under these conditions and for these reservations:

3.2.1 Flexible bookings

• If the cancellation of flexible booking is received within 2 days (48 hours) before the check-in date, the hotel will take note of it and the cancellation will be without any penalty.
• However, if the cancellation of flexible reservation is received less than 2 days (48 hours) before the check-in date, or if the guest does not arrive without cancelling the agreed services, the cancellation fee will be charged in the full amount of reservation including other non-canceled services such as transfer from the airport, reserved service packages (restaurants, birthday packages), etc.
• If the client also paid for his reservation and subsequently canceled the reservation within the valid cancellation period, the hotel is obliged to return the money already paid, in the agreed percentage. By default, the refund takes place in the same way as the payment was made (if it was made by card, the money is returned to the same card, if it was made by bank transfer, it is returned to the same account). By default, the return is made on the day of receipt of such a request (but depending on the working hours of the reservation department or accounting office), but no later than within 7 days of receipt of the request.

3.2.2 Non-refundable bookings

• In the case of a guaranteed non-refundable reservation 100% deposit of the price of the entire reservation is always required.
• In case of cancellation, any modification or no-show (the guest does not cancel, does not appear in the hotel by midnight of the day of arrival and does not inform the provider about late arrival), full price of the reservation is charged as a cancellation fee and no refund will be done. The reservation is canceled by this step without the right to a refund. By confirming the reservation with non-refundable conditions, the customer acknowledges that there is no legal right to compensation, either in the event of a change of plans or in case of force majeure.

3.3 If the client made a reservation and paid as well

4. Conflict solving

4.1 Based on the amendment to Act No. 634/1992 Coll. on consumer protection, the right to submit a proposal for out-of-court settlement of a possible dispute to a designed subject of out-of-course settlement of consumer disputes, which is the supervisory body over consumer protection pursuant to Act No. 64/1986 Coll.
Česká obchodní inspekce (ČOI)
Ústřední inspektorát - oddělení ADR
Štěpánská 15
120 00 Praha 2

4.2 In accordance with the provision of § 1837 letter j) of Act No. 89/2012 Coll., The Civil Code does not have the right to withdraw from the accommodation contract if the accommodation facility provides performance within specified period.

5. General Date Protection Regulation / GDPR

5.1 The company GOLDEN CITY spol. s r.o., IČO: 41195043, with its registered office at Táboritská 3, 130 00, Prague 3 (“Administrator“) processes personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27th 2016, General Regulation on protection of personal data („GDPR“) and other legislation.

5.2 Personal data are processed only to the extent required by law or to the extent strictly necessary, including basic contact data and identification data of a natural person.

5.3 Any persons who come into contact with personal data on the part of the Accommodation Provider are obliged to maintain confidentiality about the provided personal data as well as about security measures for their protection. Their obligation continues even in the event of termination of their legal relationship with the Accommodation Provider.

6. Hotel rules

6.1 Rights and obligations during stay are governed by the Hotel rules that are posted at the front desk.

6.2 Hotel is entitled to unilaterally and without compensation withdraw from the agreed services in the event that the guest violates these rules, especially the obligation to observe night rest, or if he causes damage to the property of the hotel or property of others.

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PRIVACY POLICY

• This privacy policy is related to the client's connection to the email campaign, via our website. All personal data will be handled in accordance with the relevant principles of security and confidentiality and in accordance with the General Data Protection Regulation 2016/679 and the relevant national legislation.

ON WHAT LEGAL BASIS DO WE COLLECT AND PROCESS INFORMATION ABOUT YOU?

• When joining our newsletter, we collect and process information about the client based on his consent, which is explicitly requested.
• The client has the right to either agree or disagree with the provision of information and not to provide this information. The client is subscribed to our e-mail campaign newsletter only on the basis of his consent to the provision of the necessary information.

WHY DO WE COLLECT INFORMATION?

• Data is collected to inform clients about news and special offers

WHAT INFORMATION DO WE COLLECT ABOUT YOU?

• To connect to the newsletter campaign, we require all the information that is in the subscribing form to the newsletter - full name and e-mail address of the client.
• During the registration process, we will ask the client for consent to the use of contact details for the purpose of informing about special offers and news.

WHAT TO DO IF YOU WISH NOT TO SHARE YOUR PERSONAL INFORMATION?

• In case that the client does not wish to provide the information required in the process of subscribing to the campaign's newsletter, he will not be able to complete the relevant process and will not be allowed to take advantage of the campaign offer.
• If the client gives his consent, but later no longer wants to use the services, he can revoke his consent at any time by signing out or contacting the employee responsible for personal data protection, see contact details below.

HOW DO WE USE THE INFORMATION?

• The information provided is used to send e-mail campaigns that inform clients about news and special offers.
• For statistical needs in order to prepare a better offer for clients.
• If further processing takes place, your consent will be required in advance.

WHO HAS ACCESS TO SOME OR ALL OF THE INFORMATION WE COLLECT?

• The accommodation provider with which you sign up for an email campaign.
• Hotel reception, sales and marketing department.
• Legal authorities, when necessary.

WHAT ARE YOUR RIGHTS?

• The client has the right to request access to all data concerning him.
• The client has the right to request an adjustment of the data concerning him.
• The client has the right to request the deletion of data concerning him.
• The client has the right to data portability; this means that he can request the data in a suitable format.

YOUR RIGHT TO PRIVACY?

We respect the client's right to privacy. All personal data provided when signing in to the e-mail campaign will be treated in accordance with the relevant security and confidentiality standards and in accordance with the General Data Protection Regulation 2016/679 and the relevant national legislation.

If, after providing personal data, the client requests a copy or wants to discuss, correct or delete it, he can contact us at the e-mail address info@residence-bene.cz.

POLICY MODIFICATIONS

• We reserve the right to change this Policy at any time and to publish changes without specific notification to the users of the website.

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Secured system

Our website features advanced online security mechanisms. Entering of the credit card details is protected using Secure Socket Layer (SSL) technology, the leading technology in this field. Your information is encrypted and protected using server authentication and data encryption mechanisms.

The system is also hosted in a secure server environment with biometric security mechanisms, a firewall and other advanced technologies to prevent interference and intrusion.

Privacy Policy

The hotel, as data controller, collects and processes personal data for the purposes of bookings and guests’ management, billings and payments, marketing actions and satisfaction enquiries. The data are intended to the hotel and its service providers. You have a right to interrogate, to access, to rectify and to object to the processing by writing to the hotel at the following address:

For more information, please read the hotel privacy policy. (Web host CNIL declaration n°1372618)

Credit card details entering conditions

By entering the credit/debit card details the guest agrees with the pre-authorisation or payment of his reservation that will be done by the hotel, according to the agreed reservation conditions.
The credit/debit card details will be secured by the SSL protocol (Secured Socket Layer) and will never be transmitted over the internet without being encrypted.
Through our secured web pages only these credit cards can be provided: Visa / MasterCard.